Be Accountable

Posted on February 4, 2010 by Thomas White

This topic of accountability goes far and deep. It is so important that we dedicated an hour to it on the January 29th Business Matters program.I offer you a very personal view of why I propose that accepting accountability for everything in your life may be the most important thing you can do.

We are a country where we blame others when things don’t go our way. We are clearly the most litigious country in the world with the highest per capita number of lawyers anywhere. I don’t think any of us believes that we have a culture that is more devious or more careless than the rest of the world. So why so many lawyers.

I know my thoughts may seem simplistic, and I still challenge you to consider the consequence of this situation. I suspect we have so many lawyers because we are afraid to be accountable.

When something doesn’t work out the way that we expect, often our first response is to find someone to blame. If I have a car accident, our first response is often, “what is wrong with the other driver, what is wrong with the maintenance of the streets, what is wrong with the way the manufacturing of the car”. The list goes on and on.

What would happen if the first question when something doesn’t work is, “what is my accountability?” This simple questions doesn’t absolve others from being accountable – I’ll address that in a minute. Let’s just stay with you.

If I start considering this question, “what is my accountability?” several possibilities appear. The first is that I can learn from the situation. In the case of the automobile accident, maybe I was also distracted, or maybe I was driving faster than necessary. The second outcome is a sense of having more control over my life. One of the big worries in this country is people feeling that they have lost control over what’s important in their lives. Well here’s a way to get that feeling back.

Let me address the issue of the accountability of others. I believe that we are all accountable for the situations we experience. That means that you are accountable and I am accountable. With this approach, we start honestly finding out how we both contributed to a situation. Then we can work together to create the kinds of outcomes we both would like to have.

On the January 29th Business Matters program, we found that businesses that create cultures of more accountability have improved relationships with their customers, their shareholders and themselves. Not only that, they are more profitable.

Why not extend this commitment to accountability to your local community or your state or this country. Sure there will moments when someone else doesn’t accept accountability and want to blame others, maybe even you. Don’t let that stop you. This accountability thing works. Why not give it a try?

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[audio:http://businessmatters.net/fyc/fyc-100129.mp3]

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Whose watching over us?

Posted on January 25, 2010 by Thomas White

I have often wondered about the need in this country for consumers to be protected by our federal government. We have a number of regulatory agencies that want to take care of the unsuspecting consumer so that unscrupulous companies can’t take advantage of us.

We have the Food and Drug Administration, Federal Trade Commission, and the Consumer Product Safety Commission that are augmented with non-profit organizations like the Better Business Bureau, National Consumer League, the Consumers Union and the Consumer Federation of America. All these groups are watching out for my safety.

All this protection has me a bit nervous. For one thing, I wonder why they are protecting me. In this day of almost unlimited information, what is it that I need protecting from. Sure a few companies might sell some stuff that is substandard, but if I check the web before I buy, I will know about these folks. It’s almost like I have acquired a new parent. Someone who has decided what is in my best interest and because they know better than me they will make sure I am not taken advantage of.

One of the problems with this way of thinking is that these organizations assume they know what’s right for me. I believe that for the most part they have good intention, But I wonder how they can know what’s best for me. Particularly, when I haven’t talked directly to any of these organizations. So what are they basing their criteria for what’s best on? Is there a belief that we can homogenize our needs as humans to the extent where a set of standards will fit everyone? So when someone decides for me what’s best, it might be good for me to know how they reached their decisions. Otherwise, I become a tranquilized couch potato that has lost touch with my world.

Now I can delegate my decisions to others if I like. That seems to be a bit contrary though to having a strong country of informed and accountable citizens.

The second thing that bothers me about all this protection is that it doesn’t seem to work in some important areas. For instance, who protected all those folks who got sub-prime loans whose interest rates skyrocketed after the first year? Or who has protected consumers from high bank charges or escalating interest rates on credit cards or consumer check cashing offices that effectively charge 300% interest? Or how about the rush to get H1N1 vaccine to market only to have hundreds of thousands of doses recalled?

It seems that the best protection for me and you is to be well-informed and acting deliberately. I have a good idea about I want, why its valuable to me and what I am willing to pay in terms of money and safety to get it. I am not advocating a time of letting everyone fend for themselves. I think guidelines are great and that standards are fine as long as there is transparency in the standard setting process and we only apply standardization for high risk public safety concerns.

This week’s Business Matters program on raw milk had me wonder why it was so important for the FDA to take care of me when I can make an informed decision about this product. I appreciate their input and accept a requirement for consumer labeling, but if public safety is the FDA’s concern why don’t they focus on alcoholism and tobacco addition?

So let’s be more informed. Let’s reduce the need to be taken care of. I have a sense that we will all feel safer if we do.

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[audio:http://businessmatters.net/fyc/fyc-100121.mp3]

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Move your Money!

Posted on January 16, 2010 by Thomas White

These is a lot of talking about how mad we are that the big banks are paying out strongBillions/strong of strongDollars/strong in bonuses when they had their hands out just a year ago. Remember, they were telling us they needed the governments help to even survive. In fact, they were so convincing that they scared Congress into doing what they wanted with no strings attached.

Now a year later, they are telling us they made records profits and the executives deserve to be paid for their hard work. Now some folks are calling this one of the greatest frauds perpetrated on the US. Bill Black, a former government official during the Savings and Loan crisis laid this case out on the Business Matter’s program titled, “Cronie Capitalism” . Could be. But it doesn’t look like anyone in Washington is going to do anything substantive about this. Sure there’s hand wavering and lots of talk, but no real legislation and the dollars from Wall Street firms and big banks continue to flow in to the campaign coffers of both political parties.

But don’t despair. Maybe there’s something we can do about it. Something that doesn’t require the President or anyone in Congress to do anything. Something that can have a profound affect. What would that be, you may ask?

Over the holidays a group of people that included Ariana Huffington of the Huffingon Post were talking about what they could do about this clear inequity. They decided to start a campaign to recommend that people move their money from the large banks who has taken our taxpayer dollars to enrich themselves while failing to help homeowners or small businesses.

Take this money and move it to financial institutions that are part of the solution. The movement is called Move Your Money. It encourages people to move their money from the big banks to credit unions and community banks.

I know how convenient it is to have you account at Bank of America or Chase or Citibank, I was stuck in the convenience situation myself. But I realized that I am part of the problem unless I take action personally. So I did, I opened my personal and business accounts at a local community bank.

Some will ask are they safe? When you look at the problems of the financial crisis, you don’t find credit unions or community banks holding Credit Default Swaps or packaging up mortgages into securities and loosing contact with their customer. Sure profits may be down, but they still do business the old fashion way – face to face. They know you and you know them.

I am encouraging you to consider taking action. Find out more about this movement. Go to the moveyourmoney.info website and see what others are doing and saying. See if it this feels like the right thing for you to do. Remember that you can make a difference .

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[audio:http://businessmatters.net/fyc/fyc-100108.mp3]

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Who is Accountable?

Posted on January 8, 2010 by Thomas White

President Obama has often spoken about a new air of accountability in Washington. He has extolled business leaders to bring a sense of ethical responsibility to their activities. Yet……

It doesn’t seem that much is different. On Christmas Day Umar Farouk Abdulmutallab attempted to blow up a Northwest Airline jet as it was landing in Detroit. It is clear from all accounts that Abdulmutallab was someone whom the intelligence communities were aware held a potential threat to US security. Yet with no apparent difficulty, he was able to board a US airline flight in Amsterdam and almost succeed in creating another public drama.

What’s at the bottom of this failure. My sense is that it about lack of accountability. After 9/11, there was much made about the inefficiency of the US intelligence system. Often agencies within the government act as if they are competing with each other to get the best information. These turf wars were shown by several investigations to have kept the clear picture of terrorist plotting 9/11 obscured.

OK, we make mistakes, but we are hearing the same kind of stories about the Abdulmutallab situation that we heard after 9/11. The intelligence organizations who had parts of the puzzle didn’t talk effectively to each other. This is the case even after hundreds of millions of dollars were spent to redesign the intelligence structure even putting in a new cabinet level leader as the Director of National Intelligence.

So why did we not succeed in tearing down the walls that block the free flow of information? I see this problem often in the businesses I work with. Companies have a crisis of some sort – perhaps its a financial disaster or a creditability problem that’s onerous. The board (like Congress) steps in to fix the problem. The way they look at it is that they can fix the problem with a new structure, a new set of rules and maybe a new leader. Mostly this fails, just like the situation in Washington.

Why? Because the root cause of the problem has not been addressed. The root cause is often the internal behaviors that can’t be easily reshaped by rules. Iterative change won’t work. What is needed is from the ground up transformational change. To bring this about requires great leadership who lead by example and inspire everyone to act in a manner that fundamentally changes the organizations mindset.

The first step to this change is leadershipo that is both transparent and knows how to not be trapped by the adage, “That’s how we have always done it here”. This sentiment comes from the comfort zone of insiders who don’t really want much change. After all, if change was real, what would it mean to their personal power and relationships? So the leader has to listen with discernment. Listen with ears that let them understand what’s real and what’s just a story to keep things the way they are.

The second requirement for real change is to establish a set of standards for accountability. Now this is not as easy as it sounds. I have never found an organization that’s having problems where there is real accountability from top to bottom. Now the good news is that the change can simply start with the new leaders and their key people.

What does accountability mean? It means that I am responsible to do what I say when I say it in a way that provides value. This means that personal agendas have to be set aside for the overall health and vitality of the organization. Like I said, we all make mistakes, but what we can allow is these mistakes to continue. If someone doesn’t learn from their errors, they are clearly in the wrong role and perhaps the wrong organization.

The last requirement for real change is to instill meaning into the work of the organization. Let those who work there know why what they do is important to themselves, their colleagues those who buy their good or services and to their communities.

In this short space, I won’t go in to more detail. I will say that its clear that none of these three requirements for transformational change occurred in the US intelligence apparatus. So change was impossible. I hope the current lessons will lead to real change before a tragedy becomes us.

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Is War A Necessity of Peace?

Posted on December 18, 2009 by Thomas White

The following is an except from the speech by President Barak Obama when he received the Nobel Prize for Peace:

“So part of our challenge is reconciling these two seemingly inreconcilable truths — that war is sometimes necessary, and war at some level is an expression of human folly. Concretely, we must direct our effort to the task that President Kennedy called for long ago. “Let us focus,” he said, “on a more practical, more attainable peace, based not on a sudden revolution in human nature but on a gradual evolution in human institutions. A gradual evolution of human institutions.“

What might this evolution look like? What might these practical steps beAs I have read and re-read this speech, I found my reaction went from anger to despair to resolution.For those of you who haven’t either read or heard the entirety of this speech, I encourage you to do so by checking out the links for it on our website.

It seemed offensive to me for President Obama to reference Martin Luther King, Jr and Mohatmas Ghandi and then say they are wrong minded because its not possible to use non-violence to change the actions of a despot or groups acting with disdain for other’s human rights. He said that the only way for countries to defend themselves was with the use of force. He did give an eloquent rationalization for this point of view.

Its felt that the President has taken a pill since he was candidate Obama and his perspectives about war and peace had been altered. There has been a large cry of outrage from many who backed his run for President who now feel betrayed.

That may be true, and I believe that the President missed a golden opportunity to expose and begin a dialogue to truthfully bring about an end to war and an emergence of a sustainable peace not only between nations but within nations.

On the December 18th Business Matters program, we talk about the role of capitalism in reducing war between nations. Its not good business to fight each other. OK, but let’s take that all the way.

We have a huge war machine in the US. For example, in the fiscal 2010 US Government budget, $1 Trillion is allocated to either defense or national security spending. That accounts for ½ of all the money spent in the world these areas. Imagine – all the countries in the world combined, including Russia, China and India combined spend what we alone spend

This enormous machine has links into over 100,00 businesses of the US alone. These businesses that involved in war are naturally going to fight to keep the existing system alive. For many of them it feels like a battle for survival.

So without a transitionary plan to redirect the work of these businesses and others like them in other parts of the world to peace oriented production, wars will be waged in some manner or form.

If we continue to spend at this level, there will not be adequate resources for the fundamentals of peace like food security, education and the environment. Its time for national governments to start having the hard conversations about redirection of resources. After WWII, there was an unpredicted restructuring of the war machine to peaceful applications. The time is now for such a commitment.

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[audio:http://businessmatters.net/fyc/fyc-091218.mp3]

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New Day – Letting go of the Past

Posted on December 16, 2009 by Thomas White

As I reflect on this day, I see how often I refer to the past to make decisions about the present. Much like living through looking in the rear view mirror. What is it that I feel I can glean from this perspective? What am I afraid of in the present moment?

The answer is clear. I am afraid I will make the same mistakes that have been part of my past. In a flash, I realize that by being focused on the past, I will always repeat it.

Only by allowing the past to fade away and bringing all my attention to this moment do I experinece today in its full brilliance.

For now,

Thomas

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What’s In a Name?

Posted on December 11, 2009 by Thomas White

Once again, our four-year old Michael shows what an amazing teacher he is. We have recently moved from suburbia to southwestern Wisconsin. This has been a dream of my wife and I for some time and we are very content with our move. As with any new location, we are finding some of the local peculiarities that people may have forgotten to mention the sixty times we visited the area.

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I was traveling (fortunately for me) one September day, when I called home to learn from my excited wife that our home was being invaded by asian beetles. These lady bug look-a-likes were pouring into our home from any crack that was bigger than a pin head. I am not exaggerating when I say pouring in. The windows and doors of the house were coated with these little creatures. Hundreds were making their way into the house, in fact, my wife resorted to using a vacuum cleaner to hose them up as they sneaked in through the doors and windows.

We found out that this is a normal occurrence each fall. We also discovered that a small population of these beetles make a permanent residence in your home until the spring.

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If this wasn’t enough, we also experienced the fly emergence. Flies are the fall companions of the asian beetles and anytime a door is opened, they invite themselves in for our hospitality. In addition to vacuuming beetles, we also had fly strips up in logical places, like light fixtures and ceiling fans.

Most of us were pretty annoyed with these squatters in our private space, but not Michael. Michael liked these little beetles. In fact, he liked them so much that he started calling them “Burts”. Like, “there goes a Burt up the wall”, or “look at that Burt on our dinning room table”. He even felt like the flies should have a name too, so they are Freds.

About this time, our 11 year old, Kamran was at the farm for the weekend. He is not fond of insects at all and these beetles were really annoying to him. When he heard Michael calling the beetles Burt, he stopped his normal complaining about the bugs. He started talking with the Burts in the house and his frustration with flies seemed to dissolve as well as he followed Michael’s lead and called them Freds.

This relationship with the beetles (Burts) and flies (Freds) continues into winter. There are still a small cadre of Burts enjoying the warmth of our home and when they crawl onto the table or land on our heads, we smile, invite them to go somewhere else and that’s that. Just yesterday, Michael came in to the kitchen holding a Fred and said with great reverence, this Fred died. I am going to take him outside now.

So what is the lesson of Michael? He has shown me that if I can identify personally with something in my environment that I might normally want to either marginalize or treat in an inhuman way, my whole experience changes. Rather than treating something as an anno

ying thing, I realize that it has value and should be treated with respect. Yes, even insects are living beings. They may not have a mind such as ours (actually, that may have some advantages at times), but they are still a wealth of mystery. How do they know when to awaken from their long sleep? How do they know how to find food and water. How do they find others of their own kind? Mysteries that I can’t explain.

Michael shows me that there is benefit in engaging these insects rather than being focused on their elimination. Even the death of a fly can be an event that is treated with reverence.

How does this play out in a broader context? I first think of the term “collateral damage” that is used by the military and politicians to explain civilian deaths and injuries in a military conflict. It can also be used to explain the displacement of people because of war. When I hear about collateral damage of over 1 million in Iraq, what do I feel? If I don’t have a personal picture of those who are affected, its not much more than words to me. How can I personalize something that I knowis not in keeping with my values so that I am aroused to action?

Thinking about the lesson of Michael, I know that I can use my intuition to have a sense of the people impacted. I can remember that they are mothers and fathers, sons and daughters, grandmas and grandpas. I can remember my grandparents or parents. It is in that moment that I begin to get a sense of the impact of what has happened, and I know I can’t stand idly by.

This awareness extends everywhere. Since I am a middle class white guy, how can I feel what its like to be poor or disenfranchised? I can talk to those who are and get to know their stories and from that understanding I can remember that everything is personal.

This is a beginning for me. I will continue to work with the lesson of Michael as I become more aware of the places where I act with inhumanity and change that behavior, as soon as I know it is happening.

I would love your comments on the lesson of Michael.

Until later,

Thomas

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On Writing Well or How to Do What you Love and get Paid for It.

Posted on December 7, 2009 by Thomas White

images.jpgI am a fan of Sharon Astyk’s blog. She offers a wide variety of wisdom on important global issues. Perhaps more important, she is a subsistence farmer, who offers wit and advice on how to live in a simple, more self-sufficient life. She is also an accomplished author of three books, “Depletion and Abundance: Life on the New Home Front” (Sharon Astyk), “A Nation of Farmers: Defeating the Food Crisis on American Soil” (Sharon Astyk, Aaron Newton) and “Independence Days: A Guide to Sustainable Food Storage & Preservation” (Sharon Astyk).

One of Sharon’s recent blog postings moved me. As you can tell, she is a serious writer. In the posting titled, The Writing Life, Sharon offers one of the most thoughtful, helpful and inspirational pieces about doing what you.

I work with many folks who are trying to bring together their passions and purpose with work. They often complain that you can’t really do what they love and have a good livelihood. That’s not my experience and Sharon’s piece pokes a big hole in that belief.

Sharon’s personal story is about doing what she loves because it’s the right thing for her to do. She didn’t start out writing so that she would make a lot of money or to have lots of readers. She says that when she started blogging (she recently celebrated her 1000th blog posting), she didn’t know if there would be more than four people reading her blog.

Some will read Sharon’s piece and say she was lucky. I don’t believe in luck. I believe that Sharon is listening to that inner muse we all have. Some call it intuition will others may refer to it as sixth sense. This inner guidance is ignored by most of us because we have been taught that the only real source of direction is our logic of the opinion of others who know more than we do. I guess Sharon missed that lesson.

So whether you are a writer or someone who is wandering around with the question “how do I do what I love?”, this article will serve you well.

Until later,

Thomas


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For Your Consideration

Posted on December 6, 2009 by Thomas White

Recently I started a new segment on our Business Matters radio program. Its called, For Your Consideration. I offer a reflection that has attracted my interest and hope that it will be of value to you. Here is the segment from December the 4th. I invite you to send me feedback so that I can connect with you.

As we were putting together the Business Matters program on consumerism, I was reminded of the long history of activism here in the US. I think of activism as doing something intentionally to bring about social, political, economic or environmental change.

Over 200 years ago, people just like you and I felt that the system of government that was in place in the British colonies was one they could not support. Coming together in small towns and cities, they acted with courage and a level of determination that was uncommon. At the heart of this birth of the American system was vigorous public debate, an orientation for building consensus, and a commitment to strong action to bring about needed change.

Protest at nuclear siteActivism has many forms including civil disobedience, boycotts, culture jamming, peace marches, propaganda and strikes. Activism knows no boundaries of age or ethnicity or cultural orientation or economic condition. Activism often brings to its participants a sense of aliveness that they don’t feel at other times in their lives. It feels good to be committed to a cause that I believe in and have a sense that MY actions will make a difference.”

Kalle Lasn, one of our guests today and the founder of AdBusters, has been an activist for over 20 years. He challenges the impact that consumerism has on the economic, political and environmental sustainability of our plant. I asked him if the actions that are underway would alter the course of climate change and economic decline. He said he didn’t know. Maybe we will experience our worst fears and yet, there will be a future of some sort. What he was certain of is that the actions of activists today shape that future. This lesson is good to remember particularly for those of us who were involved in the 2008 Presidential campaign. Hope for a future with a new form of governance called forth activism in so many. As this promise seems elusive, a sense of despair is being felt. Yet, maybe these actions are what Kalle Lasn was referring to, maybe they are the seeds of our future..

I have considered for the whole tenure of this program what our role is. As I speak to you today, I am certain for perhaps the first time. Business Matters is about activism. Activism is a personal choice. It means that I am willing to speak out and act when I feel the need for change, without concern for the short-term impact these actions have on my income or comfort. Our activism is telling the stories of people, who through a passion for change, commitment to a purpose and deep courage, are doing something they believe will change systems that are not working.

One important aspect of activism is often overlooked. Best spoken by one of history’s great activists, Mohatmas Ghandi, ‘ Be the change you wish to see in the world.” For instance, if I feel that its important to reform the financial system and a great way to do this is to support community banks, do I put my money in these smaller institutions? If I feel that its vital to reversing climate-change by reducing greenhouse gases, do I consider the distance that my food travels when I purchase it? The examples are plentiful, you get the idea. I sometimes find myself in the category of well intentioned folks who either contribute money to a worthy cause or lend support to an organization involved in change, yet I don’t take time to make sure that all my actions are supportive of the change I am advocating.

In closing, I invite you to consider what you can do to improve your local community. It is often said that all politics is local. That is also true for activism. Find a place to start being involved. It doesn’t have to be huge or “earth changing”. Just have it be something that really matters to you. The experience may both surprise you and change your life along with the lives of others.

We will make a difference.

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What goes up must come down

Posted on July 2, 2009 by Thomas White

redspiral

I love the lyric from the song “Spinning Wheel” by David Clayton Thomas

What goes up must come down
Spinnin’ wheel got to go ‘round

This morning I was reflecting on the ups and down of my life. The moments of excitement and the moments of despair. I picked up some favorite ancient texts (this question has been surfacing for all time) and immediately was presented with a conundrum.

I realized that I am addicted to the ups of life. I create so that I can feel the excitement of the highs. I landed a great contract. I got an accolade from someone I respect. I got a large check in the mail. You get the idea.

This addiction has a price tag. A cost that I forget each time I sip the elixir that will certainly give me the high. This simple law of opposites is that there is a low that must follow every high. This duality of life is the main part of living.

We breathe in, we breathe out.
We love, we hate.
We are born, we die.

Now, I mostly hope that the down will not follow the up. I pretend to myself that I can cheat the law of opposites this time around. I can do it through either my cleverness, or my authenticity, or by using my gifts.

Wrong. This law of duality is not escapable. Hoping it will be different is the foundation of suffering. I want the high because it feels so good. Then I begin running to escape the consequence of my choice.

I was with someone last week who was asking about love. She had accepted our cultural story of love that has been corrupted by romance novelists and movie makers. When you are “in love” the fireworks go off, and life is surreal, and you feel oh so good. She bought the story that this condition can last forever.

Anyone who has experienced the fireworks knows that they don’t last. Maybe you have had them last longer than most. There reaches a moment though when they fizzle. It may not be noticeable at first. You don’t want it to end so you start pretending you feel something that you don’t. Then the coolness sets in like morning fog and you start to feel things that you wish weren’t so. Small things about the other person begin to bother you. You may suppress it, but you both know that something is not right. In the end, a new relationship sets in. If you are fortunate, you grow together but mostly people become isolated and maybe feel a bit deadened.

We talked about another love. A true love that doesn’t live at the extremes. A love that is real and comes from embracing myself and others just as we are. A love that knows what’s true and has no need for anyone or anything to be different than it is. A love that gives without expectation. A love that is available freely to all who choose to receive it.

She felt very sad. The myth was punctured. She resisted even considering a life without the fireworks. I suspect she felt that she would be cheated of something important. We sat through her sadness and the beginning of peacefulness appeared.

Just as I am addicted to the high, we all have our emotional addictions. I know these addictions produce a fleeting feeling that is creating its opposite as it declines. By knowing this truth, I can step off the roller coaster and have a chance to feel something that cannot be described and is beyond belief.

Until later,

Thomas

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